Q: What is the minimum stay?
A: The minimum stay is 4 days
Q: How do we pick up the keys?
A:“The villa has keyless entry. You will receive your unique access code approximately one week before your arrival.”
Q: What is supplied by the villa?
A: Villas come with bedding and towels, and a equipped kitchens. Each bathroom has 1 toilet roll and 1 bar of soap.. You can also purchase Welcome Packs and Starter Packs to be ready on your arrival.
Q: What if I decide I want pool heating after arrival?
A: Pool heating can be added at any time. There is a $15 call-out fee, and the pool heating cost is typically $35/night. Payment must be made before the system is turned on. Heating will take approximately 24 hours and is affected by outside temperatures, increasing by about 10°F.
Q: Check-in / Check-out times?
A: Standard check-in is 4:00 PM and check-out is 10:00 AM. Early or late check-in/out may be available if bookings are not back-to-back, with an additional cost.
Q: What is a property damage insurance / security deposit?
A: A security deposit of £150 / $250 per week is required. This is payable with the final balance and will be refunded 1–2 weeks after the management team has completed the departure inspection.
Q: Is baby equipment available at the villa?
A: The villa has a travel cot, highchair, and strollers. (available on request no extra cost)
Q: What are the Welcome and Starter Packs? Welcome Pack ($50): Orange juice, water, milk, 8-pack cereal, bread, butter, jam, sugar, tea, and coffee. Starter Pack ($50): Trash bags, toilet rolls, kitchen roll, detergent, fabric softener, dishwasher tablets, washing liquid, and sponges.
Q: Is there a BBQ at the villa? A: Yes! A BBQ is available at the villa. BBQ hire costs £70 / $95 per week and can be requested at the time of booking.
Q: What do we do if we have a problem while at the villa?
A: The management team, Sunshine State Villa, is available 24/7 for emergencies such as flooding, air-conditioning problems, break-ins, or similar urgent issues. Office hours: 9:00 AM – 5:00 PM for non-emergency inquiries. (Mobile 407-494-8347 Debbie)
Q: Are pets allowed?
A: Animals of any kind are not permitted at the villas.
Q: Is smoking allowed at the villas?
A: Smoking is not permitted inside the villas.
Q: What is your cancellation policy?
A: Please refer to the Terms and Conditions you received with your booking.
Q: How do I book the villa?
A: Please visit our How to Book page for detailed instructions.
Q: How can I pay for my booking? UK Guests: Bank transfer or, if more than 14 weeks in advance, payment by check. USA Guests: Bank transfer to our SunTrust account or card payment via Sunshine State Villa. Check payments are accepted if booking more than 14 weeks before arrival.
Q: Will the villa have WiFi?
A: Yes, the villa has free WiFi. Login details are provided in your arrival pack or at the villa.
Q: How will I find my villa? A: You will receive an information pack 1 week before arrival with directions, entry codes, and useful tips for your stay.
Q: What is the difference between a Hot Tub and a Spa?
A: Hot Tub: Typically above ground and heated separately. Spa: Built into the ground, usually next to the pool, heated via the pool system (so it may not be as hot as a separate hot tub). Both have jets for a relaxing massage experience.